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Customer Shastra

Privacy Policy

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services Effective Date: 01/01/2024 Last Updated: 01/02/2025
  1. Introduction Customer Shastra Private Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our Online Reputation Management (ORM) or Social Listening services. By using our services, you agree to the terms of this Privacy Policy.
  2. Data We Collect We may collect and process the following categories of data:
  • Personal Identifiers: Name, email address, phone number, and social media handles.
  • Publicly Available Data: Information from social media platforms, news articles, online directories, and blogs.
  • User-Provided Information: Details provided by third party agency or a contractual client or brand, including content removal requests, dispute reports, and feedback.
  • Communication Data: Records of correspondence, support requests, and service inquiries.
  1. How We Collect Data We obtain data through:
  • Direct interactions: When you sign up, contact us, or provide information via our website.
  • Automated technologies: Cookies, tracking tools, and analytics platforms.
  • Third-party sources: Public databases, social media, search engines, and business partners.
  1. Data Storage & Access We do not collect or store client data on our servers or infrastructure. All data is stored within the client’s infrastructure that we operate under. If we need access to any data, we request specific access from the client and access it through a VPN or a secure data pipeline. Our access is limited to the scope necessary for ORM & Social Listening services and is revoked once the task is completed.
  2. Purpose of Data Processing We process personal data for the following legitimate purposes:
  • Reputation Monitoring: Tracking online mentions, reviews, and articles related to your name or brand.
  • Content Removal Requests: Assisting with legal takedowns and removal of defamatory or inaccurate content.
  • Crisis Management: Mitigating negative online exposure and improving digital presence.
  • Analytics and Performance Enhancement: Analyzing trends, website usage, and service effectiveness.
  • Customer Support: Responding to inquiries and providing ORM-related assistance.
  • Legal Compliance: Meeting legal obligations and resolving disputes.
  1. Legal Basis for Processing We rely on the following lawful bases to process personal data:
  • Legitimate Interests: To protect online reputations and enhance digital visibility.
  • Consent: When you voluntarily provide data for service inquiries or marketing.
  • Contractual Necessity: To fulfill service agreements.
  • Legal Compliance: To adhere to applicable laws and regulations.
  1. Data Sharing & Disclosure We may share out owned, mutually consented PII data with:
  • Service Providers: Hosting providers, analytics platforms, and IT support teams.
  • Legal Authorities: When required by law, regulation, or to protect our rights.
  • Business Partners: Third-party entities assisting with ORM strategies.
  • Clients and Users: If explicitly requested by you (e.g., for case studies or testimonials).

We do not disclose client or agency data to any third party or partner without obtaining explicit written consent from the agency or brand. Such consent must specify the exact data fields to be shared, the intended recipient(s), and the duration for which the data may be shared.

  1. Data Retention We do not retain client data on our infrastructure. Data is stored under the client’s infrastructure, and our access is only temporary and controlled based on the client’s authorization.
  2. Data Security We implement industry-standard security measures to safeguard personal data, including encryption, access controls, and regular security audits. Our access to client data is secured through VPNs or secured data pipelines, ensuring that sensitive information remains protected. However, no online service can guarantee absolute security.
  3. Your Rights You have the following data protection rights:
  • Access & Portability: Request a copy of your data.
  • Correction: Update inaccurate or incomplete information.
  • Erasure: Request deletion of data under certain conditions.
  • Objection & Restriction: Restrict or object to data processing.
  • Withdraw Consent: If processing is based on consent, you can withdraw it anytime.

To exercise your rights, contact us at : contactus@customershastra.com using subject as “Enable Your Rights”.

  1. Cookies & Tracking Technologies We use cookies and tracking tools to enhance user experience, analyse website traffic, and deliver personalized content. You can manage cookie preferences via browser settings.
  2. International Data Transfers If data is transferred outside your country, we ensure compliance with data protection laws by implementing appropriate safeguards.
  3. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.
  4. Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Last Updated” date.
  5. Contact Us For questions or concerns about this Privacy Policy, contact us at: contactus@customershastra.com using subject as “Privacy Policy Query”